Return Policy
At Ace Furniture, we strive to provide our customers with high-quality office furniture, tables, chairs, conference & training equipment, fireproof safes, cabinets, workstations, and reception furniture. We understand that sometimes, a product may not meet your expectations or may arrive with unforeseen issues. Therefore, we have formulated a comprehensive return policy to ensure your satisfaction.
Eligibility Criteria for Returns:
Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a refund as per your preference.
Incorrect Product Delivered: In the rare event that you receive an incorrect product, kindly inform us within 7 days of delivery. We will promptly replace the item with the correct one at no additional cost to you.
Change of Mind: We understand that sometimes preferences change. If you wish to return a product due to a change of mind, you may do so within 14 days of receiving the item. However, please note that a restocking fee may apply, and the product must be in its original condition with all packaging intact.
Return Process:
To initiate a return, please follow these simple steps:
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Contact Customer Support: Reach out to our customer support team via email at support@acefurnitures.com.ng or by phone at 08065057835. Provide your order details and reason for return.
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Return Authorization: Upon receiving your request, we will provide you with a Return Authorization (RA) number and further instructions on how to proceed.
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Packaging: Please ensure that the product is securely packaged to prevent any damage during transit. Include all original accessories and documentation.
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Shipping: You are responsible for shipping the item back to us. We recommend using a trackable shipping service for your peace of mind.
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Inspection and Refund/Replacement: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in our return policy. We will then proceed with issuing a refund or sending a replacement product, depending on your preference.
Exclusions:
Please note that certain items may not be eligible for return due to hygiene reasons or customization. These include but are not limited to:
- Products damaged due to misuse or improper handling
Contact Us:
If you have any questions or concerns regarding our return policy, feel free to contact our customer support team. We are here to assist you and ensure your shopping experience with Ace Furniture is nothing short of exceptional.
Operating Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT+1)
